UTKARSH SHINDE

Pune, India | utkarshshinde.in | utkarshshinde026@gmail.com | github.com/utkarshio | linkedin.com/in/utkarshshinde26
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Python Developer specializing in Generative AI, RAG architectures, and enterprise workflow automation.

EXPERIENCE

Developer @ Tata Consultancy Services

Jul 2023 - Present | Pune, India
  • Developed and deployed an AI-powered chatbot using Python and RAG, automating responses to L1 support queries and reducing manual ticket volume.
  • Integrated AI models with ServiceNow via REST APIs and Postman, automating the triage and routing of 40-50 daily incidents to eliminate manual assignment effort.
  • Connected the Google Sheets API to track employee workloads, enabling dynamic and balanced incident assignment within ServiceNow.

KEY PROJECTS

DocuIQ

Python LangChain Gemini API Docker Cloud Run

Built a serverless AI document intelligence platform deployed on Google Cloud Run, enabling fast, context-aware semantic question answering over unstructured documents with high factual accuracy.

ResuIQ

Python Streamlit Gemini API Pydantic JSON Schema

Developed a zero-login resume evaluation tool deployed on Streamlit Cloud, performing automated competency analysis and structured data extraction from unstructured CVs with deterministic JSON validation.

AI Chatbot for Organization

Python RAG Web Scraping

Developed and integrated a Python-based web chatbot utilizing a RAG model to diagnose issues and provide real-time, context-based solutions.

ServiceNow Process Automation

Python ServiceNow API Workflow Automation

Built Python automations to streamline ServiceNow operations, including automatic incident assignment based on employee workload and automated catalog request submissions.

TECHNICAL SKILLS

Programming & Frameworks

Python Java HTML JavaScript LangChain Hugging Face Pandas PyTorch TensorFlow NumPy Bootstrap

Generative AI & Vectors

RAG Prompt Engineering Prompt Guarding Evals LLMs Vector Embeddings Vector Databases Pinecone FAISS

Cloud, Tools & OS

GitHub ServiceNow Postman REST APIs Google Cloud Run GCP PowerShell

CERTIFICATIONS

Claude Certified Developer Foundations

Aug 2026

Anthropic

Skills: Agent development, Context engineering, Eval & debugging, Model Optimization

Generative AI Leader

Sep 2025

Google Cloud

Skills: Generative AI, LLMs, RAG, Prompt Engineering

Delivery Accreditation AI Agents

Sep 2025

ServiceNow

Skills: ServiceNow, Generative AI, Now Assist, AI Agent

EDUCATION

Bachelor of Computer Science

Deogiri College, Aurangabad

2020 - 2023 CGPA: 8.0/10.0